Terms & Conditions
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Terms of Use
PinkPurple eStore makes available information and materials on its website www.pinkpurpleestore.com subject to the following terms and conditions (Terms of Use). Your use of www.pinkpurpleestore.com constitutes your agreement to follow and be bound by these Terms of Use; if you do not agree to the Terms of Use you may not use the site. PinkPurple eStore reserves the right to change these Terms of Use periodically without any prior notice.
In these Terms and Conditions, the user of the Website is referred to as "you" or "your" and the provider of website is referred to as “PinkPurple eStore”, "www.pinkpurpleestore.com", "we", "us" or "our".
Shipping
We at PinkPurple eStore offer free shipping in India for all orders above Rs. 1799. For orders below Rs. 1799, the shipping charges are flat Rs. 80
All orders usually get shipped within 5-7 working days. So you can expect a delivery between 8-10 days
Exceptions
You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24hrs for the status of the shipment to correctly display at the tracking link.
In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of delivery address, we may contact you on your email id or phone number provided by you.
We only make use of reliable courier companies and/or Speed Post. PinkPurple eStore is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors beyond the control of PinkPurple eStore. Our endeavour is to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.
In the unlikely event that delivery is not possible for any reasons outside the control of PinkPurple eStore, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force majeure events as laid out hereinafter, we shall inform you of such inability to deliver and cancel your order, followed by a full refund.
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Return / Refund / Replacement
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No refund is possible for any product. You can exchange it.
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No return / exchange is possible for all customised products.
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Non-customised general items can be returned / exchanged within 7 days of delivery.
If you have received a damaged product
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Please do not worry. Drop us a mail at gifts@pinkpurpleestore.com with images of the damaged product within 48 hours of receiving the order. We will check and have the product replaced.
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Please note that the damaged products must be returned (with all the tags intact) within 7 days of receiving the order and please pack the items securely to prevent any further loss or damage during transit.
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Alternatively, we could provide you with a coupon code to redeem against your next purchase, so you could shop with us again & again & again, we just do not wish to let you go.
Cancellation :
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Please mail us at gifts@pinkpurpleestore.com for cancellation request, if your order has not been shipped yet.
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Orders can be cancelled only if it has not been shipped from our store. Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.
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No cancellation applicable for customized products once the order is placed.
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If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.
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Upon successful cancellation of the order, we would provide you with a coupon code to redeem against your next purchase.
Currency Transactions
All transactions are processed in Indian Rupees (INR).
Processing Orders
Our business hours are 10 am to 5 pm Indian Standard Time (IST) Monday through Friday. If you need to contact us outside our business hours please email us at gifts@pinkpurpleestore.com and we will respond as soon as possible.
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Customer Service Policy
PinkPurple eStore is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-14 business days; in the event that an ordered item is not available, or we are unable to fulfil your order for any reason whatsoever, we will notify you within 5 business days for instructions to arrange an agreeable alternative item, a backorder or a full refund, as the case maybe.
Care Instructions
If the product is damaged or affected in any way on account of improper, reckless use, disregard of care instructions provided, we assume no liability for the damage or any shortcomings in the make or quality of the product.
Measurements/dimensions of products
Measurements/dimensions of the products are approximate only to allow you to understand the approximate size of the product. Therefore, the actual product dimension delivered to you may sometimes slightly vary.
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Copyright & Intellectual Property
The trademark “PinkPurple eStore” is a proprietary trademark of PinkPurple eStore, used under a permitted license by PinkPurple eStore.
The website (www.pinkpurpleestore.com) and all content including text, illustrations and images are created and owned by PinkPurple eStore.
Jurisdiction
All disputes are subject to courts of Mathura, Uttar Pradesh, Jurisdiction only.
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Disclaimer
This website is expressly operated by PinkPurple eStore. Unless otherwise noted, all design and content featured on www.pinkpurpleestore.com - including navigational buttons and images, artwork, graphics, photography, text, and the like are copyrights, trademarks, and/or intellectual property that are owned, controlled, or licensed by PinkPurple eStore. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use.
Any copying, dissemination, reproduction, publication, display or use of the above-said Intellectual Property (IP) Rights, whether partly or in full, without the permission of PinkPurple eStore, is prohibited and will be considered as violation of the IP rights of PinkPurple eStore.
Limitation of Liability
Given the unpredictability of technology and the online environment, PinkPurple eStore does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. PinkPurple eStore shall not be liable for damages of any kind related to your use of or inability to access this website.
Inaccuracies
We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on www.pinkpurpleestore.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either express or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a product at www.pinkpurpleestore.com is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, PinkPurple eStore shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. PinkPurple eStore shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card / debit card / bank account charged. If your credit card has already been charged for the purchase and your order is cancelled, PinkPurple eStore shall issue a credit to your credit card account in the same amount.
Availability, Product Information, Pricing & Colors
At PinkPurple eStore, we go out of our way to give you the kind of distinctive merchandise for which our brand “PinkPurple eStore” is recognized. Please understand that many of our featured items are offered in limited quantities and, because of their limited availability, stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on www.pinkpurpleestore.com is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Most www.pinkpurpleestore.com products displayed on the website are available while supplies last.
Many of our products are manufactured locally. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of colour will be accurate.
Indemnification
You agree to indemnify, defend, and hold harmless PinkPurple eStore, its owners, officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Correspondence
Although we will make every effort to respond quickly to applicable email messages, PinkPurple eStore is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions.
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Privacy Policy
This privacy policy sets out how PinkPurple eStore uses and protects any information that you give on www.pinkpurpleestore.com when you use this website. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. PinkPurple eStore may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
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What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
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How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
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Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
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How do we store, use, share and disclose our site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
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How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
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The following links explain how to access cookie settings in various browsers:
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How can our site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at gifts@pinkpurpleestore.com
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Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we shall not be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
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Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
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Contact Us
We would love to hear from you and welcome suggestions, questions about our products, feedback, and ideas for new products.
Email: gifts@pinkpurpleestore.com
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Frequently Asked Questions​
How long will my order take?
All orders usually gets shipped within 5-7 working days. So you can expect a delivery between 8-10 days.
Exceptions:
For orders containing either custom products do expect a delivery between 12-15 days as these are made to order.
You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24hrs for the status of the shipment to correctly display at the tracking link.
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What should I do if I have received only a part of my order?
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We make sure that all the products are sent to you in one package. Please mail at gifts@pinkpurpleestore.com with the details of missing product but within 24 hrs of receiving your order. We shall check and get it sorted asap.
My tracking link shows 'delivered' but I have not received the package. What do I do ?
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Please drop us a mail at gifts@pinkpurpleestore.com within 24 hrs of the delivery mentioned in the tracking link. We shall check with the courier service. Please note : We would not be able to investigate with the courier service if it is informed to us after 24 hrs
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Return / Refund / Replacement
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No refund is possible for any product.
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No return / exchange is possible for customized products.
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No return / exchange is possible for face masks.
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What do I do if I have received a damaged product?
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Please do not worry. Drop us a mail at gifts@pinkpurpleestore.com with images of the damaged product within 48 hours of receiving the order. We will check and have the product replaced.
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Please note that the damaged products must be returned (with all the tags intact) within 7 days of receiving the order and please pack the items securely to prevent any further loss or damage during transit.
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Alternatively, we could provide you with a coupon code to redeem against your next purchase, so you could shop with us again & again & again, we just do not wish to let you go.​
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Cancellation :​
How can I cancel my order ?
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Please mail us at gifts@pinkpurpleestore.com for cancellation request, if your order has not been shipped yet.
When can I cancel my order ?
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Orders can be cancelled only if it has not been shipped from our warehouse. Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.
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No cancellation applicable for customized products once the order is placed.
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If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.
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Upon successful cancellation of the order, we would provide you with a coupon code to redeem against your next purchase.
Can I cancel my order once the product has been shipped?
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Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.
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Once shipped, we will not consider cancellation requests.
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If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.
Currency Transactions
All transactions are processed in Indian Rupees (INR).
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Do you do customised products?
After confirming your order, then do contact us: gifts@pinkpurpleestore.com and we would love to make it customised for you!
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